Thousands of user accounts on Disney+ video streaming service launched last week have been compromised by hacker and are being offered for sale on hacking forums on the Dark Web, ZDNet reports.
The Disney streaming service during its launch last week, 12 November, experienced issues as users storm social media sites like Twitter and Reddit to lodge the issue they were encountering. Complaints were made but Disney never responded or offer any technical solution.
Among those who complained about some technical issues, some users complained that they were locked out of their accounts.
Not even been half of a week and my dad’s Disney+ account has ALREADY been hacked.— Jesse (@CommandrBlitzer) November 15, 2019
Great security there @disneyplus @Disney. Unbelievable. #DisneyPlus
"Many users reported that hackers were accessing their accounts, logging them out of their devices, and then changing the account's email and password, effectively taking over the account and locking the previous owner out," ZDNet said.#distwitter has anyone’s @disneyplus account been hacked? My friend’s was; hackers changed email and password. Now she’s completely blocked from her 3-year prepaid Disney+ account. She’s been on hold for >2 hours— cat+dog=happyhome (@Travel4vr) November 12, 2019
Though Disney admitted in a tweet that it had an "overwhelming response" follow by an apology, the entertainment company said its systems weren't compromise.
"Disney takes the privacy and security of our users data very seriously and there is no indication of a security breach ion Disney+," a spokesperson for the company said.
It isn't clear how the accounts got compromised, the closest guess is that the hackers might have gained access to those by accounts using email and password combination leaked on other sites.
Another suggestion is that those hackers obtained those information via keyloggers or malware on infected users device.
The Disney+ service is said to have recorded over 10 million signups on the first day of launch. For now are only available in the US, Canada, and the Netherlands.