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| Image Source: GettyImage |
Unlike other downtime that affected Facebook in the past, this time, the Facebook family of apps were still up and running, but people around the world couldn't post load images and other media. Instagram users couldn't post images to their Stories as they could see was a blurry preview or something that read,"Couldn't load image. Tap to retry."
WhatsApp users too experienced the same blurry previews as media content and voice notes couldn't be downloaded. Users couldn't also update their profile pictures too. Those on Facebook Messenger too weren't left out.
While the social giant also acknowledged the problem on its developer page and assured users that they were "working on a fix that will go out shortly", users of the Facebook family of apps took to Twitter made the hashtags #FacebookDown #WhatsAppDown #InstagramDown to trend,
According to DownDetector, those affected the most were users in in Europe and North America as thousands of users around the world reported the outage.
"Earlier today, some people and businesses experienced trouble uploading or sending images, videos and other files on our apps and platforms," Facebook said on Twitter after resolving the error. "The issue has since been resolved and we should be back at 100% for everyone. We're sorry for any inconvenience."
Facebook also noted on its developer page that they had fix the issue after identifying the root cause of the problem.
"We have identified the root cause and a fix has been released. We will update this status after verifying all services are back to normal," Facebook said.
According to a spokeperson for Facebook, who also spoke on behalf of Instagram and WhatsApp, said that a "routine maintenance operation" accidentally triggered a bug that made it difficult for users to upload or send photos and videos.
Facebook experienced its worst outage this year in March, which lasted for 24 hours. The outage which affected about 2.7 billion people on Facebook, Instagram, WhatsApp, Workplace and Messenger, was later blamed on "server configuration changes".
Services such as Spotify, Tinder, and others that uses Facebook credentials to authorize logins for users also experienced the issue.