A new policy change that took effect on Wednesday may now require Uberhttps://www.techfoe.com/search?q=uber to ban poorly rated riders from using the services.
While the rating for Uber riders have always been in the Uber app, and never looked like it had any use, the rating for Uber drivers have always mattered. Uber is now requiring riders to offer the same good behaviour expected from the drivers.
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Starting yesterday, users in the US and Canada who have been rated poorly constantly will begin to get notice from the Uber, warning them that they stood at risk loosing access to the service.
"Respect is a two-way street, and so is accountability," Uber Head of Safety Brand and Initiatives Kate Parker said in a blog post. "Drivers have long been required to meet a minimum rating threshold which can city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it's the right thing to do,"
The policy was rolled out last year in Australia and New Zealand, and recently introduced in India.
Uber says that riders with negative ratings will receive tips on how to improve their ratings, suggestions such as being polite, not leaving behind messes, and also refrain from telling drivers to break traffic rules.
"Holding riders accountable for their behaviour on the Uber platform is an important safety measure to protect drivers as well as fellow riders who may book shared rides," Moira Muniz, spokesperson for the Independent Drivers Guild, said in a statement. "While most riders are respectful, banning riders who threaten driver safety, spew racist rants, and disrespect or damage our vehicles is the right thing to do. For too long there has been ons-sided accountability and this is a positive step toward correcting that."
Uber says that it will expand the policy change to other Uber markets sometime later.